Disputes arising from agreements between the consumer and the provider of financial services
The Financial Supervision Authority is not competent to resolve disputes arising from agreements between the consumer and the provider of financial services – banks, insurance companies or management companies, or to evaluate the lawfulness of the activities of the parties. The Financial Supervision Authority may be addressed mainly for independent advice and explanations.
The explanations of the Financial Supervision Authority are not legally binding, meaning that the providers of financial services are not required to make any decisions on the basis thereof. The positions of the Financial Supervision Authority do not constitute a precept for the courts. The Financial Supervision Authority is not an extra-judicial body for the resolution of disputes under civil law.
If you find that an insurance company, bank or any other provider of financial services has violated any agreement, the Financial Supervision Authority may submit, on the basis of a complaint of the consumer, an enquiry to the service provider for additional explanations. The Financial Supervision Authority is also able to verify whether the activities of the financial institution comply with laws applicable in the Republic of Estonia. Thereafter, the Financial Supervision Authority submits to the consumer its own explanations and also informs of the possibilities as to whom the consumer may address to resolve the dispute.
In case of any questions, please send an e-mail to the Financial Supervision Authority at info at fi dot ee.